UKAWP - THE LEADING INDUSTRY BODY FOR THE UK WEDDING PLANNING MARKET

Archive for the ‘Life as a Planner’ Category

Sales meeting tips

Monday, February 14th, 2011

 

Today we hear from Ray Hutchin of Cloud 9 with some practical tips on holding the perfect sales meeting or consultation with potential new clients.  Over to you Ray:

Now I don’t claim to be an expert on Sales Meetings for Wedding Planners, however I believe the best way to learn and change something for the better is to get a better understanding and to do that, what better way than asking yourself some questions.

So here are some questions to ask yourself about your sales meetings and it may just help you, to find a way to get better results:-

1)      Where do you hold you Sales Meetings and do you know where you get the best conversion rates?

2)      When you know where you get the best results ask yourself, why do you get the best results where you do?

3)      How do you deal with distractions during the meeting if any?

4)      Do you help them to buy or do you sell?

5)      Do you know the benefits from buying from you, over your competitors (your USP and guarantee)

6)      Do you have a purpose statement script (to frame up the meeting and therefore stay in control of the meeting)?

7)      Do you know your 10 biggest objections (and have all the answers off pat)

8)    Are you comfortable with your close and do you spot buying signals?

9)       When was the last time you read a book or attended a sales workshop?

10)   Do you have a complete and up to date sales pack with you at the meeting?

11)   How many times have you spoken to, emailed, and phoned the prospect before the meeting to build rapport?

12)   Do you always get permission at the end of the meeting to contact them again if they haven’t made a decision?

 To gain even more insight into the Sales Process book today for Wedding Planning Excellence where I will be presenting on the Sales Process on Saturday morning.

Cloud9 run regular half day and day workshops, covering all aspects of business and as well as offering a money back guarantee, also UKAWP has negotiated a £50 discount for its members on each workshop. For more details please email sam@cloud9businessspecialists.co.uk or visit our website which will be launched later this month.

 

 

 

 

Flower Workshop

Wednesday, February 9th, 2011

On the 20th January we held the first in a series of workshops, starting with floral emergencies led by Simon & Victoria of Euphoric Flowers.  Tickets sold out very fast and I know there were a few planners disappointed they couldn’t attend so I thought I would give you a little taster.

The evening started with Simon explaining how to make buttonholes using the appropriate florist tape and wire, as you can see from the photos we are concentrating very hard!

picresized_1297188140_flower-workshop-3

Flower workshop

Simon and Victoria came round giving us all individual assistance, we then learnt how to transform the buttonhole into a beautiful corsage, of course there was a bit of healthy competition amongst us planners to see who had the ‘best’ one!

Flower workshop

Simon and Victoria showed us how to make a hand tied bouquet before we were put into groups of 4 and timed to see how fast we could make a bouquet of tulips, some were naturally more talented than others!

Wedding planners workshop

 The next workshop on wedding dress emergencies will be in April, again numbers restricted to 12, we are very excited about what we have planned for this workshop. Details to be published soon but if you wish to be put on a waiting list please email training@ukawp.com.

With huge thanks to the talented photographer Lloyd Dobbie who captured the action!

Reviewing and planning for your business

Friday, February 4th, 2011

Today we are delighted to hear from Ray Hutchin of  Cloud 9 Business Specialists.

A regular contributor to our blog, Ray sheds some light on reviewing and planning. If you’re like us at UKAWP, January has gone in a flash but there is still plenty of time to plan for the months and year ahead. Over to Ray:  

How do you measure?

It’s at this time of year we start to reflect and wonder where on earth the last year went! I don’t know about you, but I also rate the year, based on what I have actually achieved during the year. So how do you measure whether you have had a good year or not? Do you just measure your turnover, or maybe your profit, or the money you took out of the business, maybe your personal growth (your increase in skills, self confidence, self belief, knowledge and understanding) or do you measure a combination of these or other things? However you measure it is ok, as long as you are honest with yourself. So I suggest you spend some time reviewing the last year and don’t just focus on the negatives (most people tend to) ensure you spend time listing the successes you have had.

Comparing year on year

By reviewing your previous year it will help you plan the next one, as you will have a yardstick to measure the coming year by and an understanding of what worked and didn’t for you. For me reviewing is an important part of improving ourselves, it gives you an understanding of what you have achieved and how  you faced challenges and how you dealt with them, from here you can then make changes and improve things in the future.

What now?

So once you have reviewed what is the next step? Everyone will plan differently and that is fine (you need to find what works for you). For me, as I have regular clients and workshops, I look at my diary and draft out how and when I want to run workshops and see my clients (of course doing it efficiently as I can, taking into account where I am and travel times). Then I drop in my sales and marketing time, this includes when I will do my sales meetings and follow up calls. This enables me to make sure I have times to offer that suits me so I don’t waste time going all over the place, yes I have to be flexible sometimes, but it is surprising how people will fit around me when I offer them choices.

What do you need to do?

I also ensure I know what I need to sell to achieve the turnover I require (which leads to my gross profit and my net profit), all my activity is based around the results I want to achieve. So how many weddings do you need to do at your average fee to hit your turnover target and what do you need to spend (in time and money) on marketing activity to achieve the results you require? So many business owners just hope to hit their targets and don’t even know if it’s realistic, when you have planned your activity you will then have a focus for your activity.

Keeping on track

For me planning should be done for at least a year as an outline and this should then be done in detail for the next quarter. The detailed plan should then be followed day by day or week by week and reviewed at least monthly. Most plans are not achieved as they are left on the shelf after being written and not even looked at – so it’s not surprising that they are never achieved.

Using the plan

So what planning are you going to do to help you achieve your goals for 2011 and more importantly are you going to follow the plan and review it – no one is perfect and plans are just a guide line and we need to be flexible and adjust them as we go along. So many people give up trying to achieve their goals when they fall behind the plan early on. So have some discipline and work the plan and remember failing to plan means you have planned to fail.

Cloud9 run regular half day and day workshops, covering all aspects of business and as well as offering a money back guarantee, also UKAWP has negotiated a £50 discount for its members on each workshop. For more details please email sam@cloud9businessspecialists.co.uk or visit our website which will be launched later this month.

And don’t forget, Ray will be speaking at the forthcoming Wedding Planning Excellence Seminar taking place on 4th and 5th March in London. Do take a look at the website for full details.

Stay Motivated

Friday, November 26th, 2010

Working as a wedding planner can be at times isolating with hours spent doing internet research or making phone calls. You might be wondering why the phone isn’t ringing and why you don’t have enough bookings for the following year.

Many planners now talk with each other on a daily basis via twitter  which is great for building up close relationships. The downside however is you can get disheartened if your fellow planners seem to be talking about new bookings they have picked up or always seem to be off out for another consultation. You might wonder why not me? Last year we wrote an articled called ‘Don’t believe the hype” and I think it is well worth a read to put everything in perspective.  

Sometimes we spend too long thinking about our competitors and what they are doing instead of working on our own business plan. Start focusing on you and your USP, who are you trying to attract? What is your niche? What makes you different? At the end of the day there is only one you, you are unique. I know for my wedding planning business  I attract a lot of small business owners, bankers and solicitors (normally marrying each other!). Most of my functions are marquee events and I am well known for it.

But what about you? How are you different? Do you have a plan for reaching your clientele? Are you active or reactive? Or as business coach Ray Hutchin would say, are you spending time working ON the business (PR, Marketing, Finance, Planning) or just IN the business (actually planning the weddings) ?

You won’t get every job – remember that the main reason a bride will choose you over another planner is personality. It is rarely because one planner had a ‘prettier portfolio’ or ‘more testimonials’ or ‘was cheaper’, it will be because she bonded with one over the other.

Increase your knowledge – make sure you are as fully educated on weddings as you can be, attend one of our courses or workshops (coming soon to 2011) or WPE. Read industry blogs like Think splendid or the new ‘wedding industry’ series by Claire at English-Wedding. Buy books on business like Paula Gardner ‘Do Your Own PR’ or specific ones on marketing, advertising.

Build referrals – you can’t just rely on referrals from past clients to succeed. Ideally you should build relations with suppliers and venues who would be happy to recommend you for jobs. Only by building a relationship with a supplier or venue can you get referred by them, it all takes time so MAKE the time to network with them on a regular basis even if just a phone call once a month to see how business is.

Some quotes to end - Josie from Savoir weddings says “as far as I’m concerned the more brides see the work of talented wedding planners and stylists the more likely they are to use them and recommend to friends and family. Which only does the industry good. And that is great for all of us

I love this tip from Liene at Think Splendid (if you don’t already subscribe to her blog make sure you do so today) “Take three minutes each Friday to send an email to someone you admire professionally letting them know.  It may be just what they need to hear at the time”

How to get noticed

Wednesday, November 3rd, 2010

Today we hear from PR expert Paula Gardner of www.doyourownpr.com and www.theprgym.com. Paula gives us her thoughts on what wedding planners can do to get noticed by both press and clients. 

 

1. Dare to be Different

 

PR is all about setting yourself apart from everyone else and being remembered for that quality or service. It might be that you offer something that no one else does locally (perhaps you have good links with Italy or a great deal with suppliers who are normally hard to get hold of), or it could be down to your personality and the way that you work. Think about what makes people sign the contract with you, or just ask them, and decide what you can do to get that feature of your service more publicity. Play to your strengths.

 

2. Nurture You

 

Think about why you do what you do. It could be a sense of fun, a love of the fine detail or a flare for drama. Ponder how you can bring those qualities into your campaign to keep you happy.

 

3. Style as well as Substance

 

You are in an extremely visual industry with no room for badly laid-out websites, wafer thin business cards or poor images on your brochures or site. In fact, a well captured photo can make a whole campaign, so pay as much attention to how your material looks as you are to what you are saying.

 

4. Feel the Love

 

One thing I love about the wedding industry is that so many people are very welcoming and giving; it’s a lovely community to be part of, whether that’s at the face to face conferences I have spoken at, or on Twitter. Take advantage of this…I have never seen the same thing in other industries….and share with and help others as much as you possibly can. It will come back to you I promise.

 

5. It’ a Small World

 

In one way you are very lucky in that there are a limited number of publications and websites that you need to know about…it’s not like other businesses whose media list may run into the hundreds. This means that there is no excuse not to get to know the wedding publications back to front and upside down, and therefore understand what each one will be looking for. You can tailor your releases and emails to each publication and provide a truly personal service to the press, as well as your clients.

 

Paula Gardner is a PR expert who offers PR coaching and mentoring as well as requests from hungry journalists through her new service www.theprgym.com


Very Best Wishes,
Paula Gardner
http://www.doyourownpr.com
http://www.presswishes.com

Paula Gardner is a PR and media coach and the author of Get Noticed: How to Boost Your Small Business Profile in 30 days. For a free weekly newsletter on how to attract new customers and clients and raise your professional credibility and visibility visit:

http://visitor.constantcontact.com/optin.jsp?v=0018aaLHdu4GfSgHuhbQI8XADfgnJ0W-pKZ

Is a WordPress Blog Website right for me?

Thursday, October 28th, 2010
Is a WordPress blog website right for me?

Is a WordPress blog website right for me?

Today we hear from our regular guest blogger and social media and website/blog guru Keren Lerner of Top Left Design. Many wedding planners are innovators when it comes to the world of blogging so this is not new but if you’re still unsure on what blogging can do for you, read on and if you’re struggling to keep that content coming, this might well be useful. Over to you Keren:

You may or may not have heard about a type of site which I will call a “Blog Website” or you could also call it a “WordPress Blog” or a Blog site. This is a website where the main page has “blog posts” or stories which you as the owner of the site can put online whenever you like. These types of sites rely on news stories and images and are updated regularly and people are more likely to return to a website when they see it’s regularly updated with interesting and relevant content and images.

If you feature a wedding or a bride or a florist or a photographer in a blog post (with their permission) then they are likely to share it with their friends/contacts which helps to promote your business further.

Some reasons we love blogs:

  • People can see your style and personality
  • You can showcase pictures from and tell stories about the weddings you have worked on
  • You can promote your florists’ and photographers’ work and they can do the same on their websites
  • A blog site is easy to update and most people can learn the basic skills within a 40 minute training session
  • You can write a number of different types of articles – for some examples have a look at this article about the different types of blog posts.
  • They easily integrate with social media such as Twitter and Flickr and Facebook
  • You can write articles about the different services you provide
  • You can do interview with suppliers as well as brides
  • A blog which is regularly updated means there is fresh content all the time which means it’s a more interesting site to go and visit.
  • Having a regularly updated blog on the site is also great for search engines. Each time you add a page to your blog, you create another page on the internet, and this means search engines are more likely to find your site when people search for you.
  • You can pre-set when you would like your blog posts to go “live” and go back and change them whenever you like.
    With bit of planning and the formation of some new marketing habits, a blog website might just be the best type of site for your business.

If you are going to go for this type of site, here are some tips:

  • Go for a custom design, if you can afford it, the more customised and professional it is the more effective it will be in creating the right visual effect, and in building trust
  • If you cannot afford a complete custom design, user a premium theme – see www.themeforest.com or www.woothemes.com
  • You can ask a website designer/developer to help you install the themes and pay them on a day rate. This is still less expensive than a completely “from scratch” website design.
  • Make sure you size all the images consistently in your blog. They should ideally be the same width as the post itself
  • Try and weave in your unique service ethos when you write the different blog posts
  • Blog regularly and include real life stories and pictures – this makes it personal and shows off the things you have found and combined when planning the weddings.
  • Use good quality photography and ask for the photographer to share the images whenever possible
  • Make sure your header allows people to easily find information about you and how to get in touch.
  • Pay attention to the little details, the more of a perfectionist you are the better your blog will look.
  • As a wedding planner, your website should be well organised – so don’t create too many “categories” on the blog as most posts can go into one or more category out of 5 or 6.
  • Hopefully this will be of use to you! If you have any questions just get in touch!

    My details are:

    Keren Lerner
    Top Left Design
    “Improve your presence online”
    020 7486 2629
    keren@topleftdesign.com
    www.topleftdesign.com

    Good working relationships

    Wednesday, October 20th, 2010

    It’s long been known that the relationship between in-house venue co-ordinator and independent wedding planner hasn’t always been a rosy and smooth one, however with a bit more understanding of both roles, UKAWP believe the relationship can blossom and bloom to everyone’s advantage, most importantly to that of the bride and groom. 

    Kate Fletcher of Kate Fletcher Events  has sat on both sides of the fence and provides some insight here:

     Having started my career in event management in the corporate sector, my ‘wedding’ career began setting up a new wedding venue. I offered the personal touch to the happy couple, showing them round the venue, answering their many questions, reassuring them at all times that everything will be taken care of. Liaising with the caterers, selecting the wines – even setting the tables to their requirements. Yes, a venue does provide a great deal in planning your day and this is how it should be as you are paying a premium.

     A venue does however have many weddings every month and in most cases does not simply have the resource to provide a full co-ordination of service for each and every aspect of the wedding planning . An independent wedding planner is personally involved with the bride & groom and their families, acting as their ‘PA’ to organise every detail to create the day they have always dreamt of. From ‘mood boards’ and styling advice, sending invitations and collating guest responses to liaising with suppliers, negotiating discounts, managing the wedding budget – the list is endless. It also allows the couple time to relax in the months leading up the wedding, something a venue will welcome.

    Planners and venues should be on the same side of the chess board - white of course!

    Planners and venues should be on the same side of the chess board - white of course!

     For those venues that are slightly sceptical about wedding planners, please be reassured. We are here to make your lives easier, to be part of the team, not to bark instructions from a clipboard! A good wedding planner takes calls from the bride day and night. We field the countless questions a bride undoubtedly has and call you once, rather than ten times or more! We know you have rules and regulations, not to be awkward and dictatorial, but to ensure things run as smoothly as possible with a ‘tried and tested’ method. Finally don’t forget, it will be the wedding planner they turn to on the day when the string quartet has lost their way!

     Working at a wedding venue has been a great advantage to my business. I appreciate the hard work a venue does to ensure every wedding is special for the couple, but equally I can relay the planning process and procedures to the bride and her family, hopefully offering the minimum of stress to all.

     A wedding venue and a wedding planner should be the perfect marriage – don’t you think?

    Written by Kate of Kate Fletcher Events who is an associate member of UKAWP.  

    UKAWP has run training courses for new wedding planners since 2005 and spend much time teaching students the essentials of venue finding, working successfully with venues and planning together as a team. To find out more about our training courses, please take a look here

    Thank you to Annie Armitage for the photo.

    Launch of Wedding Planning Excellence for 2011

    Thursday, October 14th, 2010

    If you were at our London social event a couple of weeks ago then you will have received an early bird invitation to the third Wedding Planning Excellence (WPE’11).

     

    If not, please take a look at the dedicated website for the full low-down on the event scheduled for 4-5 March 2011. The programme is coming together nicely with a mix of business motivational specialists as well as industry gurus being confirmed.  

     

    If you’re a planner and looking to take your business to the next level by way of continued development and learning, then WPE is for you;  tailored to meet the needs of wedding planning businesses only, it’s pretty much one of a kind!

     

    Registration is now open here and special early bird discounts apply before 22 December. You might like to look at previous blog posts on last year’s WPE here

     

    We hope to see you there!  

     

     

     

    UKAWP joins Twitter!

    Tuesday, October 12th, 2010

    At last UKAWP have started a Twitter account. All three UKAWP Directors have been tweeting for quite a while under their own wedding planning companies (@bespokeweddings, @dreamoccasions and @tern_events), however we have now set up a specific UKAWP account for UKAWP business. So you might like to follow us @UKAWP funnily enough!  We want to get to 100 followers by Thursday!

    twitter-logo

    Member Focus: Nikki Foster

    Monday, August 30th, 2010

    Today I am pleased to introduce Nikki Foster from I Do Designer Weddings Ltd one of our associate members based in Leeds.

    nikki-fosterWhy did you become a wedding planner?

    Hmmm – interesting question.  My background is actually in financial services; eight years of top level investment management.  However, throughout my career I have been heavily involved in arranging events and weddings for people around me.  I guess I became an ‘unofficial’ wedding planner a long time before I became an official one!

    It wasn’t until my mother got ill and challenged my career that I realised that I was in the wrong job.  She gave me the courage to walk away from a successful career and set up my dream business – I haven’t looked back!

    What’s your USP?

    So many of them!  If I can only pick one little thing I guess it has to be my ability to listen.  It might sound irrelevant, but I have an exceptional ability to ‘hear’ what people are saying when they are describing their dream day. 

    Understanding a vision is the key to being able to transform it into reality for a couple.  Setting to work to design, plan and manage the day is the easy bit.

    Do you have a favourite venue?

    There are so many amazing venues around Yorkshire and Cheshire.  Swinton Park, Allerton Castle, The Star Inn – they are all beautiful and all different.  However my absolute favourite venue has to be a marquee on private land.  There is nothing better than a blank canvas to inject the bride and grooms personalities into.  My current favourites are Papakata tents – just brilliant for a really different look and feel – when dressed for a wedding they have the Wow factor in spades. 

    How would your clients describe you?

    It has to be as a perfectionist.

    Design is very important to our weddings; we aim to make each one very different and representative of the bride and groom – I am relentless until we have it absolutely right! 

    If you could plan a celebrity wedding (alive or dead) whose would it be?

    Well, the obvious one is a Royal Wedding – I would revel in planning a wedding for Prince Harry. It would be fabulous to be able to really go to town with no restriction on budget.  I have picked Harry because his personality would surely allow for some real fun elements to be injected into the day!

    When you’re ready Harry – you know where we are!

     Which wedding planner’s work do you respect/admire and why?

    There are so many!  Zoe Lingard’s website inspired me when I was initially investigating changing careers and I like to keep abreast of what Mark Niemierko is up to. 

    What’s your biggest achievement since launching?

    Everything!  I set up my business during a very difficult period in my life – losing my mother.  So for me, ‘I Do Designer Weddings’ is a huge achievement in itself. 

    I would also say that my biggest achievement is always changing as it’s my last wedding – seeing the months of planning and management culminate in a fabulous event provides the most amazing buzz.

    Every happy client is a big achievement!