We were very keen this year to make the programme for our Seminar fresh and cover new areas and topics of interest. However we did invite back three of our speakers from WPE 09, one of whom was Ray Hutchin of www.actioncoach.com .

Ray did two superb sessions for us, covering what he described as The Nine Steps To Success, plus how to work with different personality types. Indeed, there were a few giggles as Ray correctly interpreted the different personalities of the UKAWP Directors. Now I understand better why three such different people work so neatly together.

We undertook a practical exercise in teams and took away planning tools and a real idea of how to identify personality types and thus learn to work well with clients and colleagues of all types.

Thank you Ray for your inspiration and insight.