WPE Speaker Focus: Diane Malone
We are currently introducing our speakers for WPE 11 which is to take place 4th and 5th March 2011. Today we are pleased to introduce you to Diane Malone of Diamond Insurance.
What’s your USP?
We are there to hold our client’s hand throughout the policy year, including and especially if a claim occurs. We will negotiate between client and insurer.
What’s your signature dish (personality or food)?
Sue (who’s worked with me for years) tells me turkey soup which I make after Christmas and bring in for the staff.
Do you have a favourite restaurant?
How would your clients describe you?
Determined and conscientious.
Have you ever had a challenging client and how did you deal with it?
I pass them to Sue, she has a soothing manner about her which I do not! I take things too personally but Sue remains calm in a crisis and gets the matter resolved to the satisfaction of all involved.
If you could plan/ be involved in a celebrity wedding (alive or dead) whose would it be?
What’s your biggest achievement since launching?
Surviving two recessions.
What is your vice?
Describe yourself in 3 words
Wife Mum Friend
Name one blog you follow religiously
None – don’t have time!
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