WPE2015 Speaker Focus: meet James Lord and Zsofia Jamieson
WPE is fast approaching and we now have just three more speaker profiles posts coming up on the blog. We can’t believe how fast the weeks have gone by and what an amazing program we have in store for you!
Our speakers for day 2 of Wedding Planning Excellence will focus on topics that will help you catapult your business to another level. Whether you’re aiming for the luxury market or not, we’re confident that learning from professionals in the luxury industry will give you the kind of customer service skills that will make you stand out. Magic happens when clients feel valued – they endorse you, they actively recommend you, they leave the kind of testimonials that make others want to be your clients too.
- “Coddling those clients: Improving your clients’ experience through upping your customer service game” (by Zsofia) – 2pm on Saturday 28 November
- “Marketing to millionaires: Breaking the luxury market barrier” (by James) – 4.30pm on Saturday 28 November
Through these two sessions you will learn about the most discerning client base the world has to offer – who they are, what they are looking for and how to fulfil their expectations so as to build outstanding relationships with your clients, leading to shining praise and a reputation for excellence.
There is no doubt that James and Zsofia are perfect to be talking to us about the luxury market. If in doubt, just look at their profiles and their credentials! Judging by James’ answers, we can rest assured there will be some straight talking and plenty of retweetable pearls of no-nonsense wisdom!